Once you place an order, you will receive an automatic confirmation email. When your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.
Please note: delivery can be delayed depending on your country's customs. THIS IS YOUR BRAIN ON PLANTS is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
There's been a mix-up with the mail courier. My package was delivered to the wrong address/ says it has been delivered but has not been/ there hasn't been a tracking updated in a few days.
First contact your courier service. Once the package leaves our facility we are no longer responsible for it and won't have any additional information. However, we are happy to help you open a claim if the courier service has lost your package.
If you provide an incorrect mailing address, we won't be able to initiate an insurance claim for a refund or replacement of your item. In such cases, responsibility for this situation rests with you, the customer.
THIS IS YOUR BRAIN ON PLANTS reserves the right to reject any returning products that do not comply with the stated return policy. In order to avoid this, please contact firstname.lastname@example.org to address any issues or concerns you have.
To return an item, the item must be in original, unused (except to try on), unaltered, and unwashed condition.
Please note, all sale items are final sale and are not eligible to be returned.
Please note: exclusions will be noted on the product page for items that are final sale and not eligible to be returned. This includes masks as they are final sale.
How do I return/exchange an order?
Contact us email@example.com to let us know that the item is being returned and place it in the mail within 7 days after the delivery of your order.
It is the customer’s responsibility to ship any returns back to us. Returns must arrive back to us through USPS or Canada Post (ensure that your local carrier is partnered with USPS or Canada Post). Please do not ship with FedEx or UPS, as they charge import/brokerage fees when shipping to us in Canada. Any returns sent using FedEx or UPS will be declined or brokerage fees will be deducted from the credit.
Mark the contents as "return" and note the value as under $50 (this will ensure that there are no complications with the delivery). Please include a note inside the package that lists your order number. Your order number can be found in your confirmation email.
There is something missing, defective, or it’s not what I ordered. What do I do? Please contact us immediately via email firstname.lastname@example.org . Please provide us with your order number. Your order number can be found in your confirmation email.
Please keep in mind: even great quality vintage and recycled items like the ones we stock can have minor imperfections.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™